What personal information does Memorial Printing gather?
Information You Give Us - We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, providing our services (e.g. customised stationery such as wallet cards or bookmarks), and communicating with you.
Automatic Information - We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our sites. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) click stream to, through, and from our Web site, including date and time. We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.
What About Cookies? - Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. Besides using the information as described above, Memorial Printing utilizes cookies to control the flow of the ordering processes by maintaining the state of your online transactions.
Does Memorial Printing Share the Information It Receives? - We may use basic information, such as your IP address to monitor activity on our ordering system, i.e., we may check your IP address worldwide spam databases to see if the IP address has been used for illegal activities. This involves our automated systems passing your IP address. We do not pass your name, address, telephone number, or any other personal information to any third parties. We do not distribute your email address to any third parties.
Third Parties - We engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analysing data. These persons have access to personal information needed to perform their functions. These companies do not retain, share, store or use personally identifiable information that you provide to Memorial Printing for any secondary purposes.
How Secure Is Information About Me? - We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents.
Information is stored in encrypted and password protected databases, which records can only be accessed individually based on several security verification methods, such as location, email address, job title, security level, and the reason for record retrieval. Our team has the ability to restrict sensitive information to read-only for managers and above.
What Information Can I Access? - You can request any information we hold on record for you, requests can be made to our customer service department through email, telephone or our online helpdesk at any time.
How we process and manage debit and credit card information
Memorial Printing does not collect and store credit or debit card information during the purchasing process on our website. Customers payments are completed by Realex when purchasing online. When a customer elects to pay by telephone, debit and credit card details are taken for the purpose of instantly charging a card whilst the customer is present on the call. Once the transaction has been completed, card details are not kept by Memorial Printing under any circumstance whether electronic or physical (terminal receipts).